The website heyneni.com and the Neni mobile application are published and operated by:

• Legal entity: RAGNES Technologies
• Type: Technology company incorporated under the laws of India
• Registered address: Faridabad, Haryana, India
• Email: admin@heyneni.com
• Website: https://www.heyneni.com
• Publication director: Ne and Ni, Co-founders, RAGNES Technologies

Neni is an AI-powered life operating system for individuals and families, offered through the heyneni.com website and mobile applications available on iOS and Android. The Service is provided by RAGNES Technologies, a company incorporated and operating under Indian law.

The Service includes voice-activated AI agents, communications monitoring (with user consent), financial and health management tools, children’s educational features, and business HR automation tools. Use of the Service is subject to the Terms & Conditions and Privacy Policy, which are incorporated into this Legal Notice by reference.

All content on heyneni.com and within the Neni application, including but not limited to text, graphics, logos, icons, images, audio clips, AI-generated content, software, and the compilation thereof, is the exclusive property of RAGNES Technologies or its content suppliers, and is protected by applicable copyright, trademark, and intellectual property laws of India and international conventions.

The following are trademarks or trade names of RAGNES Technologies and may not be used without prior written permission:

• Neni™
• Hey Neni™
• heyneni.com
• RAGNES Technologies
• The Neni logo, Circuit Trace mark, and all associated visual identity elements

Any unauthorised use of these marks, including in domain names, social media handles, advertising, or commercial contexts, constitutes trademark infringement and will be pursued under applicable law.

You are permitted to view and access this website for personal, non-commercial use only. You may not, without prior written permission from RAGNES Technologies:

• Reproduce, copy, distribute, or republish any content from heyneni.com or the Neni application
• Modify, translate, adapt, or create derivative works from any content
• Use any data mining, robots, scrapers, or similar data extraction tools on the website
• Frame or embed heyneni.com content within any other website or application
• Use Neni content for commercial purposes without a written licence from RAGNES Technologies

Neni uses artificial intelligence to generate responses, summaries, recommendations, educational content, financial briefs, and health information. The following applies to all AI-generated content produced by Neni:

• AI-generated content is produced automatically and may not always be accurate, complete, current, or suitable for your specific circumstances
• Financial information provided by Neni is for general informational purposes only and does not constitute investment advice, financial planning advice, or a recommendation to buy or sell any financial instrument. Always consult a SEBI-registered financial advisor before making investment decisions.
• Health information provided by Neni, including lab report explanations and medication reminders, does not constitute medical advice, diagnosis, or treatment. Always consult a qualified medical practitioner.
• Legal information provided by Neni does not constitute legal advice. Always consult a qualified legal professional.
• Educational content generated for children is designed to be age-appropriate and curriculum-aligned, but RAGNES Technologies does not guarantee factual accuracy. Parents are encouraged to review content.
• AI-generated summaries of communications (Gmail, WhatsApp, Telegram, Slack) may omit, misrepresent, or mischaracterise the original messages. Always verify important communications directly.

RAGNES Technologies expressly disclaims all liability for any loss, damage, or harm arising from reliance on AI-generated content produced by the Neni platform, to the maximum extent permitted by applicable law.

To the maximum extent permitted by applicable law, RAGNES Technologies, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to:

• Your use of, or inability to use, the heyneni.com website or the Neni application
• Any reliance on AI-generated content, recommendations, or summaries produced by Neni
• Temporary or permanent unavailability of the Service or any part thereof
• Unauthorised access to or alteration of your data or transmissions
• Any failure or delay of third-party services integrated with Neni (including Anthropic, Google, Vapi.ai, ElevenLabs, Razorpay, and others)
• Any content posted, transmitted, or otherwise made available through the Service by third parties
• Any errors, inaccuracies, or omissions in AI-generated content

Our total aggregate liability to you for any claim shall not exceed the amount you paid to RAGNES Technologies in the 3 months preceding the event giving rise to the claim.

Nothing in this Legal Notice limits any rights you may have under the Consumer Protection Act 2019 (India) or equivalent consumer protection legislation in your jurisdiction. Statutory rights are not excluded.

heyneni.com and the Neni application may contain links to, or integrate with, third-party websites and services including Google, Meta (WhatsApp), Slack, Telegram, Zerodha, Groww, Kuvera, Practo, Amadeus, Booking.com, Razorpay, and others.

• RAGNES Technologies has no control over the content, privacy practices, or availability of third-party websites and services
• Links to third-party websites do not constitute endorsement or approval by RAGNES Technologies of those websites or their operators
• Your use of third-party services connected to Neni is subject to those services’ own terms of service and privacy policies
• RAGNES Technologies expressly disclaims liability for any loss or damage arising from your access to or use of any third-party website or service

The collection, processing, storage, and protection of personal data by RAGNES Technologies is governed by our Privacy Policy, which is incorporated into this Legal Notice by reference.

RAGNES Technologies complies with:

• India’s Digital Personal Data Protection Act, 2023 (DPDPA)
• The EU/UK General Data Protection Regulation (GDPR)
• The US Children’s Online Privacy Protection Act (COPPA)
• The California Consumer Privacy Act (CCPA/CPRA)
• Google Play Developer Program Policies
• Apple App Store Review Guidelines

For data-related enquiries, requests, or grievances, contact: admin@heyneni.com — Subject: Privacy Request

heyneni.com uses cookies and similar technologies as follows:

• Essential cookies: Required for login, session management, and basic website functionality. These cannot be disabled without preventing access to the Service.
• Analytics cookies: Google Analytics 4 with anonymised IP addresses, used to understand aggregate website usage. You may opt out via your browser settings or the cookie consent banner.
• No advertising or tracking cookies: We do not use any advertising network cookies, retargeting pixels, or behavioural tracking technologies on heyneni.com or within the Neni mobile application.

By continuing to use heyneni.com after being presented with the cookie consent notice, you consent to our use of essential and analytics cookies as described above.

RAGNES Technologies is committed to the safety and privacy of children who use the Neni platform under parental supervision. Neni complies with COPPA (USA), DPDPA (India), and GDPR-K (EU/UK) in its handling of children’s data.

• Children under 13 may only use Neni through a Child Profile created and managed by a parent or legal guardian
• Child Profiles have access only to Learning, Reminders, and Weather features
• No advertising is served to children. No behavioural data from children is shared with any third party.
• All content delivered to Child Profiles is filtered through a child-safety AI layer before delivery
• Children’s data is never used to train AI models

Parents may review, correct, or delete their child’s data at any time by contacting admin@heyneni.com.

RAGNES Technologies aims to maintain heyneni.com and the Neni application as available 24 hours a day, 7 days a week. However, RAGNES Technologies does not guarantee continuous, uninterrupted, or error-free availability of the website or Service.

• The website or Service may be temporarily unavailable due to scheduled maintenance, upgrades, or emergency technical repairs
• Availability of AI features depends on third-party infrastructure including Anthropic, Vapi.ai, ElevenLabs, and Supabase. RAGNES Technologies is not liable for unavailability caused by third-party outages.
• RAGNES Technologies reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to registered users

The following uses of heyneni.com are strictly prohibited:

• Using automated tools (bots, scrapers, crawlers) to extract content or data from heyneni.com without written permission
• Attempting to gain unauthorised access to any part of the website, server, or connected systems
• Transmitting any malware, spyware, or other harmful code
• Using the website to facilitate spam, phishing, or fraudulent activity
• Reproducing, distributing, or commercially exploiting any content from heyneni.com without prior written authorisation from RAGNES Technologies
• Using heyneni.com content to train, fine-tune, or evaluate any AI model without written permission from RAGNES Technologies
• Impersonating RAGNES Technologies, Neni, or any employee thereof in any online or offline context

This Legal Notice, and any dispute arising from or related to heyneni.com or the Neni application, is governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any dispute that cannot be resolved through good-faith negotiation shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana, India.

Users in the European Economic Area retain the right to bring claims before their local courts or supervisory authority (Data Protection Authority) as permitted by applicable EU law.

RAGNES Technologies reserves the right to update or amend this Legal Notice at any time. The ‘Last Updated’ date at the top of this page will be revised accordingly. We will provide in-app and email notification to registered users for material changes. Continued use of heyneni.com or the Neni application after the effective date of any change constitutes your acceptance of the updated notice.